Every role, policy, and procedure, explained with Swiss precision.
No circular definitions, and no ambiguity. Each entry details exact responsibilities, grade bands, SOP steps, and operational guidelines for Premium Swiss Hospitality.
Seven Repositories Worth Exploring First
Job Descriptions
PSH Corporate Master Job Description Library — 251 roles across 18 departments with grade bands.
⚖️ Repository 02Delegation of Authority
Financial authority limits by grade band and role-specific operational override matrices.
📘 Repository 03Corporate Policy Manual
100 approved policy documents, governance frameworks, and compliance guidelines.
📋 Repository 04SOP Documents
276 standard operating procedures aligned to PSH Swiss hospitality service standards.
🏢 Repository 05Organisation Chart
251 roles across 18 departments and 7 grade bands, with independent control and dotted functional lines.
📊 Repository 06Reporting Matrix
Reporting lines, organisation structure, band and class summary, control roles and authority by role.
📈 Repository 07KPI Framework
547 key performance indicators across 23 departments, derived from the SOP Library. Group baseline for property-level scorecards.
Browse Library A–Z
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PSH-JD-REV-001
›Country Revenue Manager
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PSH-JD-REV-002
›Hotel Revenue Manager
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PSH-JD-REV-003
›Assistant Revenue Manager
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PSH-JD-REV-004
›Revenue Analyst
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PSH-JD-REV-005
›Distribution Manager
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PSH-JD-REV-006
›E-Commerce Officer
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PSH-JD-REV-007
›Reservation Manager
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PSH-JD-REV-008
›Reservation Supervisor
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PSH-JD-REV-009
›Reservation Agent
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PSH-REV-001
›Revenue Management Governance, Roles and Strategy
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PSH-REV-002
›Pricing and Rate Strategy Management
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PSH-REV-003
›Rate Plan Setup, Loading and Rate-Parity Control
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PSH-REV-004
›Inventory and Yield Management
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PSH-REV-005
›Demand Forecasting and Pace Monitoring
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PSH-REV-006
›Overbooking and Oversell Management
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PSH-REV-007
›Group and Contract Business Evaluation and Displacement
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PSH-REV-008
›Channel Management and OTA Connectivity
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PSH-REV-009
›Distribution Strategy and Channel-Mix Management
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PSH-REV-010
›E-commerce and Direct-Booking Optimisation
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PSH-REV-011
›Central Reservations Operations and Booking Management
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PSH-REV-012
›Booking Terms: Guarantee, Deposit, Cancellation and No-Show Policy
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PSH-REV-013
›Revenue Systems (RMS / CRS / Channel Manager) Management
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PSH-REV-014
›Competitor Rate-Shopping and Market Intelligence
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PSH-REV-015
›Revenue Performance Reporting and Analytics
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PSH-REV-016
›Total Revenue and Ancillary Optimisation